Introducing PayBright

How does PayBright work?

PayBright is Canada’s leading installment payment provider. When you use PayBright to pay at STAY FRESH’s checkout, you can split your purchase into 4 biweekly, interest-free payments. To use PayBright as your preferred payment choice at checkout:

1. Add items to your shopping cart as usual.
2. Choose PayBright at checkout and enter a few details.
3. Your purchase will then be split into 4 equal interest-free payments.

How do I sign up?

If your basket is eligible for ’Pay in 4’ with PayBright, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with PayBright and accept the terms of your payment plan.

Are there requirements to use PayBright?

Yes. You’ll need:

• To be the age of majority in your province
• To be a resident of Canada
• A Canadian Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo
• An SMS-capable Canadian phone number
• To meet the minimum cart size required to use PayBright as a payment option at checkout

How do I make my payments?

At checkout, you will set up 4 convenient, automatic pre-authorized payments that will be debited/charged to your Canadian Visa/Mastercard debit/credit card.

Which payment methods are accepted?

PayBright currently accepts Visa and Mastercard debit or credit cards. Debit cards must have the Visa or Mastercard logo. Please note that prepaid cards are not accepted.

Where can I use PayBright?

You can use PayBright on STAY FRESH’s website or at one of our locations.

Is there an annual fee?

For more information on related fees, please see these helpful FAQ articles on the PayBright help site.

Does PayBright do a credit check?

Using "Pay in 4" will not affect your credit score.

Are there late or NSF fees?

For more information on late or NSF fees, please see this FAQ article on the PayBright help site.

What if I need additional help with my payment plan?

For help with your payment plan or if you haven’t received your confirmation email, please contact PayBright via their website.

Can I prepay my outstanding PayBright balance?

Sure, at any time! There are no penalties or fees for early repayments. To pay off your current balance, please send us a message here.

Why don't I see PayBright as a payment option at checkout?

If your retailer offers PayBright, but you don't see it as a payment option, please see this helpful FAQ article on the PayBright help site.

What if I get declined from using PayBright?

Please use an alternate payment method to complete your purchase.

When will my payments begin? And what if I have pre-order products?

Please refer to the payment plan agreement for all of your payment schedule information.

If the order total changes, how does that affect my biweekly payments?

If your order total changes for any reason, your payment plan will be adjusted accordingly.

What if my order is canceled? Will I still be charged?

No, you will not be charged. If you’ve already made a payment to PayBright and are owed a refund, this may take up to 5-10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to the PayBright team through this contact form.

What if I can’t make a payment?

Please reach out to the PayBright team and they will be happy to look into the options available. You can contact them using this contact form.

How do returns work if I paid using PayBright?

Purchases made using PayBright are subject to STAY FRESH’s standard return policy. Any returns will be processed by STAY FRESH, and your PayBright balance will be reduced, cancelled, or refunded accordingly. If STAY FRESH has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review STAY FRESH’s return policy here.

How much can I spend with PayBright?

PayBright plans are available for orders from i.e. $35 to $1500.

Where can I find PayBright’s Terms and Conditions?

You can find them here.

I still have questions.

For further information, please refer to PayBright’s FAQ page.