Return Policy and Shipping Information

REFUND POLICY

All Sales are Final. No Refunds or Exchanges.

All apparels are final sale. No exception.

Stay Fresh is not responsible for any manufacturing deficiencies which may include: excess glue, stitching issues, leather creases 

Stay Fresh is not responsible for any damages caused by wear.

Customers are responsible for ordering the correct size that will provide the fit that is desired.

Once an order has been received, we make no guarantees on any order change requests. 

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SHIPPING PROTECTION

Stay Fresh offers Shipping Protection, an optional paid service that protects our customers against lost, stolen, or damaged packages. If an insured package does not reach its destination, or if it is damaged when it’s delivered, then the customer is reimbursed (replacement or refund) after investigation. Review the policies to understand what is covered by Shipping Protection.

HOW DOES SHIPPING PROTECTION WORK?

To get reimbursed when a package is reported lost, stolen or damaged, please reach out to info@stayfresh.ca. You will need to submit the order number, specify which items, and any documentation that may help with your case.

Claims must be submitted within 14 days of marked delivery (with exceptions) or within 30 days of ship date. Please refer to our Order Issue Timeframe Policy.

The shipping courier may require up to 14 business days to investigate a lost or stolen package.  

Note: When reimbursing an item, shipping costs, taxes and Shipping Protection premium are not included.

IF SHIPPING PROTECTION IS DECLINED

Stay Fresh is NOT liable for any lost, damaged or stolen items on any orders in which Shipping Protection was declined.

If you won't be home when a package is delivered, consider having your order shipped to your office, or contact us when you place the order and request for post office pick up.

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ESTIMATED SHIPPING TIMES
*does not include processing time

CANADA 
Standard - 3 to 5 Business Days
Express - 2 to 3 Business Days

USA
Standard - 8 to 10 Business Days
Express - 3 to 5 Business Days

THE HUB (China, Hong Kong, Taiwan, Singapore, UK, Germany, Australia)
Standard - 8 to 10 Business Days
Express - 3 to 5 Business Days

REST OF THE WORLD: 
Standard - 10 to 14 Business Days
Express - 4 to 6 Business Days

 

DISCLAIMER 

Due to the age of certain products, it may not be wearable, please wear at your own risk.

All USD pricing are estimates only.

Orders require 2-3 business days to process prior to shipping.

Preorder and special order items require up to 4 weeks to process prior to shipping.

Any delays caused by the customs and/or shipping courier are out of our control.

Customers outside of Canada are responsible for payment of duties and taxes.